At Dynappco, our goal is to be the leading NetSuite Cloud ERP implementation partner in the Benelux region. Achieving this means offering our clients the highest quality, and that’s why ISO certification is crucial for us. By adhering to the stringent ISO standards, we demonstrate to our clients that we meet all quality requirements and are committed to improving our services where necessary. We are proud to be certified for ISO 9001 and ISO 27001.
Annual objective review of our services
Behind every ISO certification is an objective benchmark that proves the quality of our services. Each year, Dynappco undergoes a comprehensive audit conducted by BSI, where we need to meet a whole host of criteria. This annual assessment, following a detailed internal audit, allows us to verify that we are continuing to meet the increasingly demanding standards.
Continuous improvement
A key aspect of ISO certification is the emphasis on continuous improvement. To maintain our ISO certificates, we must swiftly adapt to changes in standards and incorporate them into our practices. This poses an additional challenge for our team. The auditors assess not only the quality delivered but also how deeply quality awareness has permeated throughout our workforce.
Process-driven approach and transparency
A structured, process-driven approach is essential for successfully completing our projects. We therefore meticulously document everything and routinely report to our clients. A straightforward example of this is our timesheet management. We keep very accurate records for this, adding detailed descriptions of the activities performed. This prevents any disputes and ensures our consultants always work at the agreed rate.
Examples of ISO implementation
There are various ways we integrate ISO standards into our daily operations. For instance, we insist that our employees lock their laptop screens when stepping away. This ensures the integrity of sensitive information. We are also investing in a knowledge database where employees can share important information and processes, enhancing collaboration and the quality of our services.
Customer focus and satisfaction
Our ISO certifications are not only proof of the quality we deliver to our clients; they also provide us with satisfaction. While clients may not explicitly ask about our ISO certification, they do appreciate our commitment to it. The assurance that we are meeting international standards allows us to offer our services with confidence and exceed our clients’ expectations.